Voice
Technology behind call quality, StarPhone, Softphone and more
How to Enable International Dialing Fraud Mitigation Service
Purpose
This guide provides instructions on how to configure the Business Voice International Dialing Fraud Mitigation Service for a customer’s location.
Yealink® W60P DECT Base with W56H Handset and Accessories
The quick start guides provide instructions on how to use the Yealink DECT W56H Handset, W60B Base Station (sold together as the W60P), RT30 DECT Repeater, and DD10K DECT Dongle.
Disable Full Screen New Call Alert
This page explains the Disable Full Screen New Call Alert option and provides instructions on how to access the individual phone options.
Multicast Paging Feature
Overview
- Multicast paging is supported for both Cloud and Cloud+ locations.
My Customer Reports That Their Outbound Caller ID Is Incorrect. What Can I Do To Correct It?
Here are some steps you can take to verify settings that affect Caller ID:
How Can I Receive an SMS Text Message To My Mobile Phone When I Receive Star2Star Voice Mail?
Additional notification that a voicemail has been received can be achieved by setting the Email/Pager/Cell Phone option in the Individual Phone Settings of the Star2Star Web Portal.
Can I disable the Missed Call log on my phone?
Many of the Business Voice compatible phones have the ability to "Disable Missed Call Log". Visit the Business Voice web portal "Individual Phone Settings" page to select.
Why don’t calls come to my cell phone when the internet is out? I have a cell number set in "User Info"
When the Star2Star Data Center cannot reach your phone, with a call trying to ring your extension directly (a ‘personal’ call), from a DID or extension dial from a menu, we will call your supplemental number i.e.
Why are calls forwarding to cell without Find Me / Follow me enabled?
In the event that an incoming call is received for your extension and our Data Center cannot reach your phone because of an internet outage, local network problem or any other reason, if you have a number in the ‘phone number’ field (found in the portal under Individual Phone Settings / User Info